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Frequently Asked Questions

Need to get in touch?

You can reach us at info@isobelandcleo.com, by the phone at +1.508.257.3032, or by mail or in person at 38 Centre Street, Nantucket, MA 02554. You can also follow us on Facebook, Twitter, Instagram and Pinterest.

How can I pay you guys?

We accept all major credit cards Visa, MasterCard, American Express and Discover.

I love your knitwear; can I sell it in my store?

Yes! If you would like a wholesale account, please contact us at info@isobelandcleo.com and include your business details in your message.

Where does your yarn come from?

We like to work directly with the mills that make our yarns so our yarn comes from all over the world! Depending on what fiber we need or what design we are using it for we work hard to source interesting and unusual yarns. We also strive to use ethical and sustainable yarns and support American yarn companies whenever possible.

What is your return policy?

We are happy when you are happy! If you would like to return a product, isobel & cleo will gladly issue an exchange, store credit or refund within 10 days of the shipping date.

All merchandise must be returned in unworn condition with original tags attached. If you are sending back merchandise for a refund we will credit your account within 7 days of receipt less any shipping costs. All refunds will be given in the original pay method and we will notify you by email when your return is processed.

If a product is defective, it will be exchanged for a new product at no additional charge. Refund/exchange is not guaranteed and is subject to our review of the returned product.

For more details on our return policy, please visit the Returns page.

How long will it take my order to arrive?

We try our darndest to ship orders out within 24-48 hours (business days) from when the order is placed. During sale periods orders will be sent within 72 hours (not including public holidays). All orders are sent via a tracked service and a signature is required upon delivery. We ship to most countries and accept orders shipped to PO boxes and APO/FPO or US territories.

How much does shipping cost?

Shipping costs are calculated based upon the number and type of products in your cart. To view shipping costs, add your desired products to your cart, proceed to the cart page, select your country and click "Update Your Cart Total". Do you ship internationally? Yes. We ship to almost every country. To confirm whether we deliver to your country, add your desired products to your cart, proceed to the cart page and check if your country is available for selection.

More Questions?

If you have further questions, please feel free to contact us.